Terms & Conditions

Terms & Conditions of Treatment

 

All treatment is provided on the terms that all fees paid are in respect of provision of a professional service and not in respect of obtaining any specific result. The practitioner will undertake to use his or her skill, knowledge and experience to the best of his/her ability, on my behalf, to endeavour to achieve a satisfactory result.  However, variation in response to any treatment does occur from person to person and that no specific result can therefore be guaranteed. In particular, no treatment fees can be refunded in the case of a sub-optimal or unsuccessful result as all fees paid are entirely in respect of the service provided, i.e. professional time, expertise, product costs and other costs incurred by the clinic in providing the treatment and such costs are incurred independently of results achieved. Therefore you must agree to pay the fees in full.

 

Missed Appointments & Cancellation Charges

As a result of some last-minute cancellations and a smaller number of occasions where clients have simply not turned-up for their appointment, we have had to introduce a cancellation charge for missed appointments.

We are sure you will understand and appreciate that a missed appointment not only wastes our doctor’s, nurse’s or therapists’ time but it also means that we have potentially disappointed another client who may have had the appointment time instead.

If you are unable to make your appointment, we respectfully ask that you let us know by telephoning us no later than 48 hours before your appointment. This will enable us to offer your appointment to another client or reschedule our team member so they are not left waiting for a non-arrival. If notice is not given, then you agree to forfeit your deposit of £50. We will of course take all the circumstances surrounding a cancellation into account but in the majority of situations it should always be possible to let us know in good time if you are not coming. If you reschedule rather than cancel your appointment with a good reason with less than 48 hours’ notice, we may not lose your deposit.

 

Deposits for Treatment

When booking a treatment we may ask you to pay a deposit of £50 at the time of booking. The deposit secures your appointment and will be deducted from the cost of your treatment when you settle your account. If you decide not to proceed with the treatment, the deposit will be refunded to you. If you do not attend for your treatment and have not given us the required notice (as above) we retain the right to retain part or all of your deposit to cover the cancellation fee.

 

Consent to clinical photography and recording

We may take clinical photographs for the purpose of diagnosis and clinical records. You will be recognisable in the photographs. However, these photographs will be for your file only and will not be used for advertising or demonstration purposes. They will only be used to show you the results of your treatments and may be used among clinicians discussing your care.

 

Problems and Complaints

We strive to provide a high level of service for all our clients. This includes our availability for any problems that may arise. Should you experience a problem of any kind, we would like to be given the opportunity to resolve it for you. Please contact our reception if you have any problems or concerns and we will do our very best to help you. In addition, we do have a client comments/complaints handling procedure and this is available to view upon request. We are regulated by Health Improvement Scotland and you may complain to them directly on the details below.

 

Problems and Complaints

We strive to provide a high level of service for all our clients. This includes our availability for any problems that may arise. Should you experience a problem of any kind, we would like to be given the opportunity to resolve it for you. Please contact our reception if you have any problems or concerns and we will do our very best to help you. In addition, we do have a client comments/complaints handling procedure and this is available to view upon request. We are regulated by Health Improvement Scotland and you may complain to them directly on the details below.

 

Healthcare Improvement Scotland
Independent Healthcare Team

Gyle Square | 1 South Gyle Crescent | Edinburgh | EH12 9EB
T: 0131 623 4342
E: hcis.clinicregulation@nhs.net

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  • CLIENT TESTIMONIALS

    Elaine M

    I got fillers done on my nose to mouth lines and mouth to chin lines, I don’t really like needles but was pleasantly surprised as it wasn’t as bad as I thought it would be, there was a little nip and the procedure was over and done with, in no time at all. Dr Qureshi was very professional, he talked me through the procedure as he was doing it, putting me at ease. I saw a slight difference straight away but as the day went on it got better. I am amazed at the results, I will definitely be going back for more and I will be recommending Dr Qureshi to all my friends.

  • CLIENT TESTIMONIALS

    Vanessa B

    My friend Clare recommended Doctor Q to me. I had been going to a different clinic and had some problems after lip fillers but that practitioner would not return my calls and would not help me. Doctor Q was able to fix my lips and I just love them. Thanks so much Doctor Q.

  • CLIENT TESTIMONIALS

    Pamela S

    Dr Q is very experienced and professional! He makes you feel totally at ease and he “really” listens to you & tailors his treatment to suit you personally. I have been to a couple of different places for my Botox but Dr Q is by far the best. If you want quality care, treatments and results then you should definitely go to Luxe Skin. Thanks again Doctor Q – see you soon 🙂

  • CLIENT TESTIMONIALS

    Gayle C

    My sister and myself went to Dr Qureshi’s clinic in Glasgow, he was very professional and talked us through the process of Botox injections, as it was our first time. We were very anxious but Dr Qureshi answered all our queries and explained everything very professionally and put us at ease. I would highly recommend Dr Qureshi and will return as we were both delighted & very happy with our before & after care and much softer younger looking eyes/frown lines. I also contacted Dr Qureshi by text message and he always replied very quickly & professionally. He also does discounts on 1 or more areas. Highly recommended and very professional clinic with affordable prices.

  • CLIENT TESTIMONIALS

    Alison M

    I went to a national chain clinic before and did not realise that the treatment was not done by a doctor. They actually wanted much more money when I said I wanted a doctor to carry out my treatment. At Luxe Skin, I am always seen by Doctor Q. He is so easy to contact at any time. No receptionists or secretaries, you speak to him directly. I had Botox and fillers and I love the results. My forehead is so smooth and the deep lines around my nose have faded away.

  • CLIENT TESTIMONIALS

    Claire J

    I’ve been getting botox for over two years now in South Africa. After moving to the UK I had it done with one other provider. It was the worst experience, painful, ineffective and I had a black eye for two weeks. I came to see Dr Qureshi feeling a little anxious. He instantly put me at ease and it was the best results I’ve ever had, completely painless and he got it right on the 1st go. Thrilled with the results and I will become a regular of his now.

  • CLIENT TESTIMONIALS

    Louise M

    I came to Dr Qureshi as i felt i had developed smokers’ lines around my mouth which had been bothering me for many years. He recommended Fillers and Botox on my upper lip and I am delighted with the results. The lines have completely gone and i really feel like a new woman. Major confidence boost and I will be most certainly a regular client as I was very well looked after also. Thank you.

  • CLIENT TESTIMONIALS

    Caroline R

    Thank you Dr Q for amazing results! I’ll recommend you to my friends. I’ll be booking my face plan this week thanks again! My friend will be booking with you this week too.

  • CLIENT TESTIMONIALS

    Linda R

    A few months ago I went to Dr Usman Qureshi for a wrinkle reduction treatment, I was so delighted with my treatment, I even took my mum and sister along with me this time so we could all have the treatments together. My mum had never had the treatment before and so was a little nervous, Dr Q put her at ease right away and carried out the procedure quickly and professionally. We are all delighted with the results and looking and feeling fabulous! Thanks Dr Q, see you soon.

  • CLIENT TESTIMONIALS

    Stephen W

    The hollows under my eyes used to get me down but I was scared to get anything done. Doctor Q explained the procedure to me. He showed me before and after pictures of what it would look like. And I love the result. I wish I would have got this done much sooner.

  • CLIENT TESTIMONIALS

    Nicole C

    This was my first time having Botox. I wanted to get rid of my frown lines and lift my eyebrows. Dr Qureshi explained everything to me clearly and answered all my questions (and I had a lot). He has very light hands, I hardly felt a thing. I will definitely be back with my friends.

  • CLIENT TESTIMONIALS

    Jasmine H

    Thanks Doctor Q, I love my lips. Thanks for using the anaesthetic, it made a huge difference. I was really nervous but you made me feel at ease. See you in a few months.

  • CLIENT TESTIMONIALS

    Emma W

    I went to Dr Qureshi for my first ever Botox treatment, he was extremely professional and listened to what I wanted and what my expectations were. Treatment was quick and painless and I was made to feel at ease. After a few days, I could see visible effects and it is everything I expected. I will now return for subsequent treatments and am very happy with the service he provides.

  • CLIENT TESTIMONIALS

    Joan S

    Whenever I have had Botox in the past, I had these annoying lines above my eyebrows which would never go away. I went to Dr Q and he got rid of them without any problem! I am thrilled.

  • CLIENT TESTIMONIALS

    Rachel

    Whenever I had Botox in the past, my eyebrows dropped. I kept telling my previous practitioner but they said that’s the way it will be for me. I was amazed at the results at Luxe Skin. My frown has gone and eyebrows have lifted. I feel so much fresher. I have even signed up to Face Plan at Luxe Skin.

  • CLIENT TESTIMONIALS

    Charlotte R

    I wanted fillers under my eyes to fill the hollows. I was scared as this as it is such a sensitive area. Doctor Q used a cannula and was very gentle. Amazing result. Thank you so much Dr Q.

  • CLIENT TESTIMONIALS

    Yvonne M

    I used to go to this other place to get Botox done because it was cheap. But the last time my eyelid drooped. I called the practitioner but she kept ignoring me and was very rude. I went to Doctor Q. He explained that side effects can happen but there are ways to reduce the risk. He gave me some eye drops which helped by eyelid droop and after a month it resolved completely. I now get Botox at Luxe Skin. I would highly recommend Doctor Q.

  • CLIENT TESTIMONIALS

    Mary B

    I used to go to a different clinic which was much cheaper but I was never satisfied with the results. I always felt that the treatment was rushed. I wanted to try someone else and went to Doctor Q. He really listened to me and advised me on treatments that met my needs. I had Botox to 3 areas and filler around the mouth and nose. He is always available by phone or email for advice. I am really happy with the results.

  • CLIENT TESTIMONIALS

    Suzanne

    I had my first ever Botox in 2 areas and after just 5 days can see a very positive difference. Dr Q is very professional and his clinic reflects this too. It was carried out after a consultation and did not take long. Luxe also offer payment plans which is also a big plus.I will definitely be a returning customer as I have every confidence in Dr Q. and love the result on my 54 year old face!Many thanks.

  • CLIENT TESTIMONIALS

    Lee M

    Dr. Q has done my lip fillers and wrinkle reduction. Lots of people tell me I’m looking really well but my look is natural so they don’t always guess I’ve had any work done and that’s exactly what I wanted. Dr. Q listens well and therefore provides the look you want. Nice relaxed atmosphere in the clinic. Treatments are painless (I use anaesthetic cream for lip fillers). The clinic is clean and bright. Love my little visits!

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Dermal fillers glasgow

At Luxe Skin, we use the finest Juvederm Vycross dermal fillers which last up to 24 months. All of Dr Q’s treatments aim to enhance your appearance without giving you that ‘over filled’ look. His experience ensures that treatments are carried out safely.

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