Terms & Conditions of Treatment

 

All treatment is provided on the terms that all fees paid are in respect of provision of a professional service and not in respect of obtaining any specific result. The practitioner will undertake to use his or her skill, knowledge and experience to the best of his/her ability, on my behalf, to endeavour to achieve a satisfactory result.  However, variation in response to any treatment does occur from person to person and that no specific result can therefore be guaranteed. In particular, no treatment fees can be refunded in the case of a sub-optimal or unsuccessful result as all fees paid are entirely in respect of the service provided, i.e. professional time, expertise, product costs and other costs incurred by the clinic in providing the treatment and such costs are incurred independently of results achieved. Therefore you must agree to pay the fees in full.

 

Missed Appointments & Cancellation Charges

As a result of some last-minute cancellations and a smaller number of occasions where clients have simply not turned-up for their appointment, we have had to introduce a cancellation charge for missed appointments.

We are sure you will understand and appreciate that a missed appointment not only wastes our doctor’s, nurse’s or therapists’ time but it also means that we have potentially disappointed another client who may have had the appointment time instead.

If you are unable to make your appointment, we respectfully ask that you let us know by telephoning us no later than 48 hours before your appointment. This will enable us to offer your appointment to another client or reschedule our team member so they are not left waiting for a non-arrival. If notice is not given, then you agree to forfeit your deposit of £50. We will of course take all the circumstances surrounding a cancellation into account but in the majority of situations it should always be possible to let us know in good time if you are not coming. If you reschedule rather than cancel your appointment with a good reason with less than 48 hours’ notice, we may not lose your deposit.

 

Deposits for Treatment

When booking a treatment we may ask you to pay a deposit of £50 at the time of booking. The deposit secures your appointment and will be deducted from the cost of your treatment when you settle your account. If you decide not to proceed with the treatment, the deposit will be refunded to you. If you do not attend for your treatment and have not given us the required notice (as above) we retain the right to retain part or all of your deposit to cover the cancellation fee.

 

Consent to clinical photography and recording

We may take clinical photographs for the purpose of diagnosis and clinical records. You will be recognisable in the photographs. However, these photographs will be for your file only and will not be used for advertising or demonstration purposes. They will only be used to show you the results of your treatments and may be used among clinicians discussing your care.

 

Problems and Complaints

We strive to provide a high level of service for all our clients. This includes our availability for any problems that may arise. Should you experience a problem of any kind, we would like to be given the opportunity to resolve it for you. Please contact our reception if you have any problems or concerns and we will do our very best to help you. In addition, we do have a client comments/complaints handling procedure and this is available to view upon request. We are regulated by Health Improvement Scotland and you may complain to them directly on the details below.

 

Problems and Complaints

We strive to provide a high level of service for all our clients. This includes our availability for any problems that may arise. Should you experience a problem of any kind, we would like to be given the opportunity to resolve it for you. Please contact our reception if you have any problems or concerns and we will do our very best to help you. In addition, we do have a client comments/complaints handling procedure and this is available to view upon request. We are regulated by Health Improvement Scotland and you may complain to them directly on the details below.

 

Healthcare Improvement Scotland
Independent Healthcare Team

Gyle Square | 1 South Gyle Crescent | Edinburgh | EH12 9EB
T: 0131 623 4342
E: hcis.clinicregulation@nhs.net